How do I turn Instant Replies on or off for messages to my Page?
Instant Replies are messages sent automatically as your Page's first response to new messages. For example, you can use your Instant Reply message to let customers know that you'll get back to them soon or to thank them for contacting your Page.
To turn on Instant Replies for your Page:
- Click Settings at the top of your Page
- Click Messaging in the left column
- Below Response Assistant, click to select Yes next to Send Instant Replies to anyone who messages your Page
- To change your instant reply message, click Change, update the message and click Save
To turn off Instant Replies:
- Click Settings at the top of your Page
- Click Messaging in the left column
- Below Response Assistant, click to select No next to Send Instant Replies to anyone who messages your Page
Note: Instant Replies aren't sent when your Page's messaging status is set to Away and aren't included in your Page's response rate or response time .
